Front Desk Supervisor | Part Time

Omni Hotels • Louisville, KY • 2d ago

Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, theOmni Louisvilletransforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.

Responsibilities

To be thoroughly acquainted with all check-in policies and procedures

To be experienced with various guest scenarios

To be familiar with all technical equipment related to the Front Desk

To be familiar with all hotel facilities and offerings

To understand the influence and importance of all departments on the Front Desk

Responsible for the training of new associates

Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Must conduct Moments of Service Audits

Understand and be able to perform rooms control duties

Broad knowledge of Opera, Synergy and Alice systems

Familiar with all reservation special packages

Understand all radio codes and emergency procedures

Other duties as assigned by management

Qualifications

Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required

Previous cash handling experience required

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Developed computer proficiencies, OPERA experience a plus

Must be able to work a variety of shifts, including weekends and holidays

Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift

Must be able to work a flexible schedule to include nights, weekends & holidays

Must have STAR Certification.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-KY-Louisville

Posted Date2 hours ago(6/24/2025 4:04 PM)

Requisition ID 2025-124512

of Openings 1

Category (Portal Searching) Front Office Operations

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